Privacy Policy

What personal data do we collect and why do we collect it

Comments

We do not allow commenting on our website and do not collect any data related to comments.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.

Contact forms

If you submit data through our contact forms, we retain it to ensure its delivery to the intended recipient.

Cookies

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to track visitors and aggregate information about traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt out of tracking in Google Analytics here.

Who do we share your data with

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third parties in use (with links to their privacy policies) in the sections below.

Our security team has vetted each third-party provider to ensure that their privacy policies and practices meet or exceed the same compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability to help ensure your data is safe and secure.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

How long do we retain your data?

We store the personal information provided by users who register on our website (if any) in their user profiles. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request “to be forgotten,” in that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Where do we send your data?

An automated spam detection service may check visitors’ comments or form submissions.

Your contact information: Customers who email us or use any of the contact forms on our websites will have their email address, IP address, and any data provided in the contact form or body of the email stored on our web server.

Additional information

How do we protect your data? The security and reliability of our service are our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

What data breach procedures do we have in place?

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours after our team becomes aware of the event. We will also report such an incident to any required data protection authority. We will work closely with any customers affected to determine the next steps,, such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

SMS Text Messages

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the campaign’s services. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in delivering text messages.

California Consumer Privacy Act Rights (“CCPA”). California consumers have the right to request that First Response Air Conditioning & Heating Inc. disclose information about our collection and use of your PI over the preceding 12 months. Once we have verified your request, we will reveal what PI we have collected about you and if we have sold your PI to a third party. In the event we have sold your PI as defined by the CCPA, you may also ask to know the categories of your PI we have sold and to whom we have sold it. California consumers also have a right to request that First Response Air Conditioning & Heating Inc delete certain PI that we retain unless we need to maintain the PI to do any of the following: provide goods or services to the consumer; detect or resolve issues security or functionality-related issues; comply with the law; conduct research in the public interest; safeguard the right to free speech; or carry out any actions for internal purposes that the consumer might reasonably expect. For data portability requests, we will select a readily useable format, and in accordance with the CCPA we will not discriminate against any consumer who chooses to exercise their rights.

California Resident Access Request: To exercise the access, data portability, and deletion rights described below, California residents may submit a verifiable consumer request to First Response Air Conditioning & Heating Inc by calling or sending us information on the contact form below. Your request must: (1) indicate on the subject line, “Privacy Compliance”; (2) provide sufficient information that allows us to reasonably verify you are the person about whom we collected PI or an authorized representative; and (3) describe your request with sufficient detail that allows us to understand, evaluate, and respond to it appropriately. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is additionally able to verify their identity with us. We endeavor to respond to a verifiable request within 45 days of receipt.

Policy Updates. First Response Air Conditioning & Heating Inc. may periodically change this Policy to keep pace with new industry practices and regulatory requirements, among other reasons. Any non-material changes will take effect immediately upon posting, and we will indicate the last modified date at the top of this document. There may, however, be cases where changes to the policy may be more significant. In such cases, we will provide you with a prominent notice of such changes before they take effect or will directly send you a notification. Your continued use of our products and services after the effective date of the Policy means that you accept the revised Policy. If you do not agree to the revised Policy, please refrain from using our products or services and contact us using one of the methods listed at the top of this document to close any account you may have created.

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